Delivering quality service : (Αριθ. εγγραφής 9454)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01151cam a2200253 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | GR-AiPI-158039 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | GR-PaULI |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211019130512.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080122t1990 nyu g 1 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0029357012 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | GR-PaULI |
| Language of cataloging | gre |
| Transcribing agency | GR-PaULI |
| Modifying agency | GR-AiPI |
| Description conventions | AACR2 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 9 (RLIN) | 20413 |
| Relator term | συγγραφέας. |
| 245 10 - TITLE STATEMENT | |
| Title | Delivering quality service : |
| Remainder of title | balancing customer perceptions and expectations / |
| Statement of responsibility, etc. | Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Free Press, |
| Date of publication, distribution, etc. | c1990. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 226 σ. ; |
| Dimensions | 25 εκ. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Περιλαμβάνει βιβλιογραφικές παραπομπές και ευρετήριο. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Εξυπηρέτηση πελατών |
| 9 (RLIN) | 23218 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Επιχειρήσεις παροχής υπηρεσιών |
| General subdivision | Διοίκηση και οργάνωση |
| -- | Μαθηματικά μοντέλα |
| 9 (RLIN) | 20414 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Parasuraman, A. |
| 9 (RLIN) | 20415 |
| Relator term | συγγραφέας. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Berry, Leonard L. |
| Dates associated with a name | 1942- |
| 9 (RLIN) | 20416 |
| Relator term | συγγραφέας. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book [21] |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Cataloger's initials, CIN (RLIN) | ΛΟΥΚΟΠΟΥΛΟΥ |
| First Date, FD (RLIN) | 2021-10 |
| Lost status | Home library | Current library | Shelving location | Total Checkouts | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|
| ΒΚΠ - Αγρίνιο | ΒΚΠ - Αγρίνιο | Βασική Συλλογή | 658.812 ZEI | 026000323105 | Book [21] |
