Reference and information services :
Reference and information services : an introduction /
general editors, Richard E. Bopp, Linda C. Smith.
- 2nd ed.
- Englewood, Colo. : Libraries Unlimited, 1995.
- 1 online resource (xxiv, 626 pages) : illustrations, maps.
- Library science text series .
- Library science text series. .
Includes bibliographical references and indexes.
History and Varieties of Reference Services / Definitions and Development -- Reference Services and the Reference Librarian -- Developments in the History of Reference Services -- The Literature of Reference Services -- Reference Services: Varieties and Approaches -- Information -- Guidance -- Instruction -- Some Current Trends and Issues -- Library Systems and Networks -- Electronic Reference Services -- Stress and Burnout -- Staffing the Reference Desk -- Evaluation and Performance Appraisal -- The Future of Reference Services -- Defining Reference Service: A Reprise -- Ethical Aspects of Reference Service / Introduction and Historical Background -- Ethical Guidance in the Contemporary Ethical Environment -- Ethical or Professional Codes -- The First Amendment -- Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals -- The Tension Between Protecting the Right of Access and Protecting Individuals or Society from Harm -- Issues Related to Equality of Access to Information -- Copyright Issues -- The Reference Interview / Overview of the Successful Interview -- Attitudes and Characteristics of the Reference Librarian -- Interviewing Principles -- Steps in the Reference Interview -- Opening the Interview -- Negotiating the Question -- The Search Process -- Communicating the Information to the User -- Closing the Interview -- The Reference Environment -- Interviews for Specific Situations -- Readers' Advisory Interviews. Charles A. Bunge, Richard E. Bopp -- Richard E. Rubin -- Richard E. Bopp --
Use copy
Electronic reproduction.
[S.l.] :
HathiTrust Digital Library,
2010.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
http://purl.oclc.org/DLF/benchrepro0212
0585091587 9780585091587
Reference services (Libraries)
Information services.
Biblioth�eques--Services de r�ef�erence.
Documentation, Services de.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Information services.
Reference services (Libraries)
Reference.
Inlichtingenwerk (dienstverlening)
Dienstverlening.
Bibliotheken.
Electronic books.
Electronic books.
Z711 / .R443 1995eb
025.52
Includes bibliographical references and indexes.
History and Varieties of Reference Services / Definitions and Development -- Reference Services and the Reference Librarian -- Developments in the History of Reference Services -- The Literature of Reference Services -- Reference Services: Varieties and Approaches -- Information -- Guidance -- Instruction -- Some Current Trends and Issues -- Library Systems and Networks -- Electronic Reference Services -- Stress and Burnout -- Staffing the Reference Desk -- Evaluation and Performance Appraisal -- The Future of Reference Services -- Defining Reference Service: A Reprise -- Ethical Aspects of Reference Service / Introduction and Historical Background -- Ethical Guidance in the Contemporary Ethical Environment -- Ethical or Professional Codes -- The First Amendment -- Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals -- The Tension Between Protecting the Right of Access and Protecting Individuals or Society from Harm -- Issues Related to Equality of Access to Information -- Copyright Issues -- The Reference Interview / Overview of the Successful Interview -- Attitudes and Characteristics of the Reference Librarian -- Interviewing Principles -- Steps in the Reference Interview -- Opening the Interview -- Negotiating the Question -- The Search Process -- Communicating the Information to the User -- Closing the Interview -- The Reference Environment -- Interviews for Specific Situations -- Readers' Advisory Interviews. Charles A. Bunge, Richard E. Bopp -- Richard E. Rubin -- Richard E. Bopp --
Use copy
Electronic reproduction.
[S.l.] :
HathiTrust Digital Library,
2010.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
http://purl.oclc.org/DLF/benchrepro0212
0585091587 9780585091587
Reference services (Libraries)
Information services.
Biblioth�eques--Services de r�ef�erence.
Documentation, Services de.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Information services.
Reference services (Libraries)
Reference.
Inlichtingenwerk (dienstverlening)
Dienstverlening.
Bibliotheken.
Electronic books.
Electronic books.
Z711 / .R443 1995eb
025.52
